We typically ship out each order within 1-2 business days. Shipping time will vary based on your location and chosen shipping method.

Free shipping is available currently for orders of $90+

Yes, we allow returns for up to 30 days following delivery. Please email info@shopstemsfrom.com if you'd like to initiate a return. We require a 10% restocking fee on all returns.

Once we approve the return a refund will be initiated typically within 48 hours but can take 7-10 business days to see the funds in your accounts via the original form of payment.

Yes! We want to ensure that you feel comfortable and confident with your investment. All our products are backed by a lifetime warranty. This warranty is considered a guarantee against manufacturer defects and will cover any manufacturing, design, or material defect. However, it does not cover clear signs of tampering, improper wear/use, or other issues that are not attributable to manufacturer defects. Please email us at info@shopstemsfrom.com if you'd like to initiate a return/exchange covered by warranty.

Please review our "Jewelry Care" section found at the bottom of the page.

If you need to cancel your order for any reason please email us at info@shopstemsfrom.com immediately as we tend to process our orders and ship them quickly. If your order shipped before you are able to cancel we are still happy to allow you to return your items but we'll require a 10% restocking fee.

Gold-Filled jewelry is much more valuable and durable than gold plated jewelry. Gold-Filled jewelry has a thick gold sheet applied to a base metal, and that gold sheet is 50 to 100,000 times thicker than gold plating. For something to be considered Gold-Filled, it must have a gold content of at least 1/20th the total weight of the item.

Stop overpaying for gold plated products as they tend to tarnish very quickly with everyday use.